Greenely User Terms

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Introduction

These user terms (the ”Terms”) are applicable when Greenely AB, org. no 556960-9794, (”Greenely” or “we”) provides energy advisory services, energy-related applications and other energy-related services via Greenely.com, the Greenely Mobile App, and other websites, apps, communication systems and services associated with Greenely (the ”Services”). By creating a Greenely account you agree to these Terms. These Terms do not apply to services stating that they are subject to other terms of use. Neither these Terms nor your creation of a Greenely account implies any obligation on Greenely to provide, uphold and/or maintain any Services. Greenely may at any time by giving 30 days notification in the Mobile App decide to remove, restrict access to and/or cease to provide the Service(s) in full or in part. Changes with regard to specific Services and/or the Mobile App as such may be made without prior notification.

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Changes in User Terms

Greenely reserves the right to change the Terms at any time by updating this page. You will always be notified of any material changes in the manner appropriate with regards to the circumstances, giving you the possibility to review the changes before they come into effect. The changes are not applied retroactively. If you oppose any change you have the right to close your account. Your continued use of our Services 30 days after publication or notice of changes in these Terms means that you agree to the changed Terms.

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1. Our Services

• Use‍

When using our Services, you may, from time to time be required to provide Greenely access to your login information to third parties, such as electricity network operators (”external login information”). By creating a Greenely account, you authorize and instruct Greenely to use your external login information on your behalf to retrieve information from these external user accounts to your Greenely account, and authorize that these external parties disclose information to Greenely (the “Information”) for use in our Services in accordance with these Terms.

• Information‍

You are responsible for ensuring that you have the right to use external login information and the Information in our Services. Moreover, you are responsible for all use of our Services and for ensuring that your login information is protected against unauthorized access. You are also responsible for ensuring that the information you provide to Greenely is up-to-date and correct.

• Cost‍

The use of the Services is free of charge, provided, however, that access to certain Services may require that you also become a customer of Greenely (a “Greenely Customer”) engaging Greenely as your electricity supplier in accordance with a separate agreement. The Services that are only available for Greenely Customers will be shown in the Greenely Mobile App from time to time. Greenely may at its sole discretion at any time, by giving 30 days prior notice change accessibility so that a Service previously available to all users will only be available to Greenely Customers. Greenely is not responsible for any traffic charges from your mobile operator, internet service provider, or charges from your electricity supplier (if any other than Greenely) which may apply when using our Services.

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2. Description of Services

As set out above, you acknowledge that some of the Services below may only be available to Greenely Customers.

• Greenely Smart Heating Control & Greenely Smart Electric Car Charging‍

Greenely helps you improve your home's indoor comfort by providing the Service Greenely Smart Heating Control. By connecting your home's heating to the Greenely Mobile App, Greenely can control the heating automatically. Greenely also helps you optimize your electric car charging by providing the Service Greenely Smart Electric Car Charging. By connecting your electric car and charging box to the Greenely Mobile App, Greenely can control your charging. For the purpose of our Services and to be able to use Smart Heating Control and/or Smart Electric Car Charging, you may be asked to provide us with details and information regarding your energy consumption, heating, electric car, charging box etc. By entering the requested details and information, you accept that the information can be used and processed by Greenely within the scope of our Services. You may also be asked to integrate third-party devices, such as heating devices, electric cars and charging boxes (devices) to the Greenely Mobile App. By integrating your devices, you authorize Greenely to:

• retrieve data from the integrated devices;
• control the integrated devices, for the purpose of controlling and optimizing your heating consumption and electric car charging. This control may include Greenely turning on and off the devices.
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• Greenely Solar Panels‍

In the Greenely Mobile App, you can track how much of your solar production is being used. Greenely also offers advice to those who are considering purchasing solar panels. For the purpose of our Services and to be able to use the Service Greenely Solar Panels, you will be asked to provide us with details and information regarding your energy consumption, inverter, solar panels etc. By entering the requested details and information, you accept that the information can be used and processed by Greenely within the scope of our Services. You may also be asked to integrate third-party devices, such as your solar cells, to the Greenely Mobile App. By integrating your devices, you authorize Greenely to retrieve data from the integrated devices. Greenely also offers to buy produced energy and enables users to track how much energy they sell back to the grid and at what price. This requires a separate consumption and production agreement between the user and Greenely and is thus not regulated by these Terms.

• Greenely Battery Energy Storage System (BESS)‍

Greenely provides a seamless way to manage your energy storage needs through the Service Greenely Battery Energy Storage System (BESS). By connecting your battery storage system to the Greenely Mobile App, Greenely can monitor and optimize your energy storage usage. For the purpose of our Services, and to enable the full functionality of the Greenely Battery Energy Storage System, you may be asked to provide us with details and information regarding your battery storage system. By entering the requested details and information, you accept that the information can be used and processed by Greenely within the scope of our Services.
By integrating your devices, you authorize Greenely to:

• Retrieve data from the integrated devices to track energy storage performance and usage.
• Control the integrated devices, to optimize energy storage, including storing and releasing energy based on your home’s energy consumption needs.
  

Additionally, Greenely enables customers to monitor the economic benefits of stored energy, including options for managing energy costs and balancing grid demand during peak hours. If applicable, Greenely offers to assist with selling stored energy back to the grid, allowing users to maximize the return on their battery storage investments.

• Greenely Flexibility‍

The aim with Greenely Flexibility is to help stabilize the frequency in the power grid in case of major frequency deviations and to acts as a balancing resource. Greenely Flexibility offers a unique opportunity for users to become active participants in the energy transition. By connecting your devices to the Greenely Mobile App, such as your charging box or a battery storage system, you become part of Greenely’s Virtual Power Plant. For the purposes of our Services and to be able to use the Service Greenely Flexibility, you will be asked to integrate third-party devices or applications, such as your charging box, with the Greenely Mobile App. By integrating your devices, you authorize Greenely to:

• retrieve data from the integrated devices or applications;
• control the integrated devices, for the purpose of stabilizing the frequency in the power grid in case of major frequency deviations. This control may include Greenely turning on and off the devices.

Compensation is paid to Greenely’s users who integrate their devices to Greenely Flexibility, with the amount and in the form applicable at the time. Greenely reserves the right to change the amounts and forms for the compensation, as well as to close down access to Greenely Flexibility, without this entailing any obligation for Greenely to pay compensation (unless otherwise specifically agreed).

• Order of priority‍

In the event that a user is connected to both Greenely Flexibility and Greenely Smart Heating Control & Greenely Smart Electric Car Charging or Battery Energy Storage Systems and has integrated the same third-party device or devices with both of these services, control of the integrated devices within the scope of Greenely Flexibility will take precedence over control over integrated devices within the scope of Greenely Smart Heating Control & Greenely Smart Electric Car Charging. In the event that a user is connected to both our Services and any third-party service or application which may overlap with our Services, for example by the same devices being integrated with both the Greenely Mobile App and a third-party service or application at the same time, control over the integrated devices within the scope of our Services will take precedence over control over the same integrated devices within the scope of any third-party service or application.